Five9 incident

Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist

Minor Ongoing View vendor source →

Five9 is currently experiencing a minor incident, which began 2d ago. The vendor's full update timeline is below.

Started
Aug 20, 2026, 04:11 PM UTC
Resolved
Ongoing
Duration
● 2d 10h
Detected by Pingoru
Aug 20, 2026, 04:11 PM UTC

Update timeline

  1. monitoring Aug 20, 2026, 04:11 PM UTC

    Mastering the Art of the Prompt: How to Build, Test, and Optimize in Agent Assist jhernandez Thu, 08/20/2026 - 09:11 Image Brad Milici Senior Technical Account Manager SME, Five9 Liz Esposito Principal Tech Account Manager SME, Five9 Effective agent summaries start with an effective prompt. This session introduces a straightforward framework - Build, Test, Optimize - for creating and refining Agent Assist prompts, giving you a repeatable process to improve summary quality without writing a single line of code. Privacy Policy Five9 Only Form Headline Register Register Now 2026-Q3-NAM-ACS-Mastering-the-Art-of-the-Prompt-Webinar Zoom 966 2811 0716 https://www.five9.com/registration/webinar-thank-you?thanks&id=95389 Off Thursday, September 24, 2026 - 9:00 am PT Webinars List Hide Date/Time 0