Five9 incident

Winner Spotlight: Reinventing Guest Experience at The Dufresne Group

Minor Ongoing View vendor source →
Started
Mar 10, 2026, 05:38 PM UTC
Resolved
Ongoing
Duration
● 54d 6h
Detected by Pingoru
Mar 10, 2026, 05:38 PM UTC

Update timeline

  1. monitoring Mar 10, 2026, 05:38 PM UTC

    Winner Spotlight: Reinventing Guest Experience at The Dufresne Group jhernandez Tue, 03/10/2026 - 10:38 Image Norman Alegria Director Guest Care, The Dufresne Group Image Dustin Huffman Marketing Program Manager, Five9 In this Winner Spotlight, Norman Alegria from The Dufresne Group shares how their team transformed customer experience after a complete system outage forced them to rethink their contact center strategy. By partnering with Five9 and adopting AI-powered capabilities across their operation, The Dufresne Group dramatically improved service levels, reduced costs, and empowered agents to deliver a more personal and efficient experience for guests. Privacy Policy Five9 Only New Era of CX Awards: Winner Spotlight Series Form Headline Watch Now Watch 2026-Q2-NAM-ACS-CX-Award-Dufresne-Webinar On24 5278662 https://www.five9.com/resources/thank-you?thanks&nid=6310 Off Thursday, April 16, 2026 - 10:00 am PT Webinars List Hide Date/Time 0

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