FIRST LINE Outage History

FIRST LINE had 17 outages in the last 2 years totaling 50h 5m of downtime — averaging 0.7 incidents per month.

There were 17 FIRST LINE outages since November 19, 2024 totaling 50h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.firstline.cc

Minor August 13, 2026

電話交換機異常

Detected by Pingoru: Aug 13, 2026, 08:10 AM UTC
Resolved: Aug 13, 2026, 11:24 AM UTC
Duration: 3h 14m

Affected: PBX 服務

Timeline · 3 updates

investigating Aug 13, 2026, 08:19 AM UTC

目前偵測到電話交換機異常，電話技術人員正在進行盤查與確認。此次異常僅影響電話管道，其他社群與訊息管道目前不受影響，可正常使用。相關處理進度與最新狀態，我們將持續同步更新。技術團隊正盡快協助排除問題，造成使用上的不便，敬請見諒。
monitoring Aug 13, 2026, 08:24 AM UTC

目前電話服務已初步恢復正常。若您的電話分機尚未恢復，可嘗試重新整理頁面，或登出後重新登入電話分機，以重新建立連線。電話技術人員目前仍持續觀察後續運作狀況，以進一步確認服務穩定性。
resolved Aug 13, 2026, 11:24 AM UTC

目前電話服務已確認恢復正常。本次異常經確認，主要因 Google Cloud 台灣區域（asia-east1-b）其中一台實體主機發生 Host Error（compute.instances.hostError），導致承載的電話相關服務短暫中斷。目前相關服務均已完成恢復，並確認電話功能運作正常。造成服務使用上的不便，敬請見諒。

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Notice August 1, 2026

2026 年－城鎮韌性演習－行動網路降速通知

Detected by Pingoru: Aug 01, 2026, 06:30 AM UTC
Resolved: Aug 01, 2026, 06:30 AM UTC
Duration: —

Timeline · 1 update

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Notice July 28, 2026

LINE 官方服務異常通知

Detected by Pingoru: Jul 28, 2026, 08:18 AM UTC
Resolved: Jul 28, 2026, 08:18 AM UTC
Duration: —

Timeline · 1 update

resolved Jul 28, 2026, 08:18 AM UTC

目前 LINE 官方平台發生服務異常，可能影響所有使用 LINE 官方帳號（LINE Official Account）及 Messaging API 的服務。若您有使用 LINE 管道，可能會出現以下情況： * 機器人訊息無法正常發送或接收 * 自動回覆無法觸發 * 與 LINE 相關的自動化流程暫時無法正常運作此狀況源自 LINE 官方平台服務異常，並非本系統故障。 LINE 官方目前已確認此事件並持續處理中。建議您持續關注 LINE 官方服務狀態頁，以取得最新進度： https://api.line-status.info/ 待 LINE 官方恢復服務後，相關功能將陸續恢復正常。

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Notice May 19, 2026

【系統通知】META 官方服務異常通知

Detected by Pingoru: May 19, 2026, 03:30 AM UTC
Resolved: May 19, 2026, 03:30 AM UTC
Duration: —

Timeline · 1 update

resolved May 29, 2026, 01:42 AM UTC

META 官方於 2026/05/19 發生服務異常，可能造成 Messenger 、Instagram、WhatsApp 訊息等資料傳遞延遲、遺失或無法正常接收的情況。若於該時段發生訊息未收到、無法回覆或紀錄缺失等情形，建議先等待 META 官方完成修復與後續同步。官方狀態頁： https://metastatus.com/messenger/history 官方公告內容： May 19 2026 1:04 PM GMT+8: High disruptions We are currently experiencing high disruptions impacting webhook delivery and sending media messages on Messenger API. This issue started at 11:30 am SGT on May 19th. Our engineering teams are investigating the issue. We will provide another update within 1 hour or sooner if additional information is available. 根據公告，此次異常自 2026/05/19 11:30（SGT）開始，主要影響： Messenger API Webhook 傳遞媒體訊息發送第三方整合服務接收訊息相關問題需待 META 官方修復後才能進一步確認實際影響範圍。建議先持續觀察官方狀態更新。

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Minor May 18, 2026

【系統通知】單一伺服器出現異常

Detected by Pingoru: May 18, 2026, 05:30 AM UTC
Resolved: May 18, 2026, 05:30 AM UTC
Duration: —

Affected: 核心服務

Timeline · 1 update

resolved May 18, 2026, 04:37 AM UTC

稍早於 12:09 至 12:24 期間，因單一檔案伺服器異常，部分位於該區域的用戶可能出現操作延遲等情況。系統已自動切換至備援環境，目前持續觀察中。

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Minor March 30, 2026

Q1 例行性維護及產品更新 Routine Maintenance and Product Update

Detected by Pingoru: Mar 30, 2026, 01:30 AM UTC
Resolved: Mar 30, 2026, 01:30 AM UTC
Duration: —

Timeline · 1 update

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Minor January 9, 2026

例行性維護及產品更新 Routine Maintenance and Product Update

Detected by Pingoru: Jan 09, 2026, 04:00 PM UTC
Resolved: Jan 09, 2026, 04:00 PM UTC
Duration: —

Timeline · 1 update

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Minor December 19, 2025

台灣用戶電話管道維護作業

Detected by Pingoru: Dec 19, 2025, 02:15 PM UTC
Resolved: Dec 19, 2025, 02:15 PM UTC
Duration: —

Timeline · 1 update

monitoring Dec 19, 2025, 02:15 PM UTC

Dec 19, 22:15 CST Completed - The scheduled maintenance has been completed. Dec 19, 22:00 CST In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 16, 14:16 CST Scheduled - 針對台灣用戶，將於 2025/12/19（五）22:00–22:15 進行電話管道維護。維護期間，電話管道將暫停服務，其餘功能與管道皆可正常使用。若維護作業提前完成，服務將同步提前恢復；如遇特殊狀況，維護時間可能視情況延長，敬請見諒。

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Minor November 17, 2025

【系統通知】服務暫時異常說明

Detected by Pingoru: Nov 17, 2025, 02:16 PM UTC
Resolved: Nov 17, 2025, 02:16 PM UTC
Duration: —

Timeline · 1 update

resolved Nov 17, 2025, 02:41 PM UTC

已偵測到其中一台伺服器在 22:16－22:25 期間發生短暫異常，並已自動切換至備援節點。在此切換時段內，部分使用該節點的用戶可能會遇到訊息無法接收或無法顯示的情況。技術團隊已在第一時間展開確認與處理。

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Minor July 10, 2025

信件寄件人異常，團隊已著手修正

Detected by Pingoru: Jul 10, 2025, 01:00 AM UTC
Resolved: Jul 10, 2025, 06:29 AM UTC
Duration: 5h 28m

Affected: 核心服務

Timeline · 4 updates

investigating Jul 10, 2025, 04:26 AM UTC

稍早因其中一台檔案資源服務發生中斷，造成以下影響： 1. 部分檔案讀取操作可能出現異常或中斷情形。 2. 寄出的信件暫時顯示為 FIRST LINE 的服務信箱地址，而非原設定的寄件人。目前技術團隊已完成修復，系統應已恢復正常。若您仍遇到問題，請隨時與我們聯繫，我們將儘速協助處理。造成不便，敬請見諒。
identified Jul 10, 2025, 04:38 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jul 10, 2025, 05:57 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 10, 2025, 06:29 AM UTC

This incident has been resolved.

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Minor June 16, 2025

單一伺服器出現異常

Detected by Pingoru: Jun 16, 2025, 11:00 PM UTC
Resolved: Jun 16, 2025, 11:00 PM UTC
Duration: —

Timeline · 1 update

resolved Jun 17, 2025, 02:37 AM UTC

因單一伺服器出現異常，部分用戶的單一排程功能（如聊天機器人的「等待」流程）可能暫時受到影響，導致回應延遲或行為異常。已於稍早修復完成。

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Notice April 10, 2025

【系統通知】AI 服務暫時維護中

Detected by Pingoru: Apr 10, 2025, 04:30 PM UTC
Resolved: Apr 12, 2025, 01:30 AM UTC
Duration: 1d 9h

Affected: FIRST LINE AI

Timeline · 2 updates

investigating Apr 14, 2025, 02:49 AM UTC

您好，我們正在進行 AI 服務伺服器的緊急維護，期間 AI 自動知識庫回覆等相關功能將暫時無法使用。團隊正積極處理中，造成不便敬請見諒，感謝您的理解與耐心等待。
resolved Apr 14, 2025, 02:50 AM UTC

AI 服務相關異常已完成修復與維護，目前系統功能已全面恢復正常，您可正常使用 AI 自動知識庫回覆等相關服務。

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Minor March 21, 2025

API 呼叫回傳 #429

Detected by Pingoru: Mar 21, 2025, 02:00 PM UTC
Resolved: Mar 21, 2025, 04:27 PM UTC
Duration: 2h 26m

Affected: API 服務

Timeline · 3 updates

identified Mar 21, 2025, 03:15 PM UTC

⚙️【維護期間 API 可能出現 #429 】例行性維護期間，由於 API 架構更新，呼叫可能出現 #429 拒絕請求代碼，導致部分請求無法順利處理。
monitoring Mar 21, 2025, 03:25 PM UTC

✅【維護完成通知｜API 已恢復正常】維護已順利完成，目前 API 功能皆可正常呼叫，系統運作穩定中，團隊持續觀察相關狀況。
resolved Mar 21, 2025, 04:27 PM UTC

This incident has been resolved.

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Minor March 7, 2025

電信線路外撥異常

Detected by Pingoru: Mar 07, 2025, 08:50 AM UTC
Resolved: Mar 07, 2025, 09:15 AM UTC
Duration: 24m

Affected: 電信線路託管

Timeline · 2 updates

identified Mar 07, 2025, 10:13 AM UTC

由於中華電信線路故障，部分用戶將無法進行電話線路的外撥操作。我們已經向電信服務商報修，電信服務商技術人員將盡快協助恢復線路運作。
resolved Mar 07, 2025, 10:15 AM UTC

目前電信線路已修復完畢，服務已恢復正常，若您仍無法外撥，請嘗試重新整理頁面。

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Critical January 22, 2025

資源其一異常 - AWS - r53

Detected by Pingoru: Jan 22, 2025, 09:15 PM UTC
Resolved: Jan 22, 2025, 11:00 PM UTC
Duration: 1h 44m

Affected: 核心服務

Timeline · 2 updates

investigating Jan 23, 2025, 12:03 AM UTC

由於 AWS 資源異常，部分用戶可能通過 .01.firstline 網址連線至系統介面，影響範圍可能包括自動回覆功能及機器人腳本的等待節點等。目前技術團隊正在積極修復中，對此造成的不便，我們深感抱歉，敬請見諒 🙏。如有進一步資訊，我們將及時更新！ region : asia ｜ metric : amazon.r53 －－－－－－ Due to anomalies in AWS resources, some users may experience connection to the system interface via the .01.firstline URL. The affected scope may include automated reply functions and bot script wait nodes, among others. Our technical team is actively working on resolving the issue. We sincerely apologize for the inconvenience caused and kindly ask for your understanding. 🙏 We will provide timely updates if further information becomes available. Region: Asia ｜ Metric: amazon.r53
resolved Jan 23, 2025, 12:04 AM UTC

This incident has been resolved.

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Minor January 17, 2025

錄音功能播放維護中

Detected by Pingoru: Jan 17, 2025, 03:00 AM UTC
Resolved: Jan 17, 2025, 06:46 AM UTC
Duration: 3h 46m

Affected: 交談錄音

Timeline · 4 updates

investigating Jan 17, 2025, 04:20 AM UTC

目前錄音功能無法正常播放，我們的相關技術人員正在積極調查並確認問題的觸發原因，力求盡快恢復功能。
investigating Jan 17, 2025, 05:58 AM UTC

We are continuing to investigate this issue.
monitoring Jan 17, 2025, 06:34 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jan 17, 2025, 06:46 AM UTC

目前錄音播放功能已恢復正常，包含今日 11 點後的所有錄音均可正常播放。感謝您的耐心與支持！

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Major January 14, 2025

資源其一異常 - GCP

Detected by Pingoru: Jan 14, 2025, 04:30 PM UTC
Resolved: Jan 14, 2025, 04:30 PM UTC
Duration: —

Timeline · 1 update

resolved Jan 15, 2025, 12:47 AM UTC

由於 GCP 服務於 00:30 - 00:35 異常，導致部分用戶無法正常進入和使用 FIRST LINE，系統於 5 分鐘內已自動切換至備援，目前已恢復正常，造成您的不便，敬請見諒 🙏 region : asia ｜ metric : googleapis.com －－－－－－－－－－－－－－－－ Due to an anomaly with GCP services on 00:30 - 00:35, some users were unable to access and use FIRST LINE normally. The system automatically switched to the backup, and it has now been restored to normal. We apologize for any inconvenience caused. 🙏

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