FIRST LINE experienced a minor incident on August 3, 2024 affecting 核心服務, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 03, 2024, 08:13 AM UTC
由於 GCP 其一主機異常，導致部分所在用戶操作可能逾時，受影響的可能包含自動回覆、機器人腳本的等待節點等，而目前技術團隊正在陸續轉移中，造成您的不便，敬請見諒 🙏 Due to an anomaly with one of the GCP hosts, some user operations may experience timeouts. This may affect automatic replies, bot script waiting nodes, and other functionalities. Our technical team is currently in the process of migrating services. We apologize for any inconvenience caused. 🙏 region : asia ｜ metric : googleapis.com
- monitoring Aug 03, 2024, 08:14 AM UTC
目前已轉移修復完畢，正在觀察中。 The transfer and repair have been completed, and it is currently under observation.
- resolved Aug 03, 2024, 08:15 AM UTC
此事件已解決，受影響的部分將陸續恢復執行，包含自動回話、機器人腳本運作等。 This issue has been resolved, and the affected parts will gradually resume operation, including automated responses and bot script execution.