Finix Outage History

Finix had 3 outages in the last 2 years totaling 5h 33m of downtime — averaging 0.1 incidents per month.

There were 3 Finix outages since March 5, 2025 totaling 5h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.finix.com

Minor August 11, 2025

Dashboard Charts Not Rendering Correctly

Detected by Pingoru: Aug 11, 2025, 07:29 PM UTC
Resolved: Aug 11, 2025, 09:54 PM UTC
Duration: 2h 25m

Affected: Dashboard

Timeline · 4 updates

identified Aug 11, 2025, 07:29 PM UTC

Charts on the Finix Dashboard are currently not loading as expected. Finix Engineering is aware of the issue and working on a resolution. No other services are impacted.
identified Aug 11, 2025, 08:37 PM UTC

Finix Engineering is continuing to work on restoring Dashboard Charts.
monitoring Aug 11, 2025, 09:09 PM UTC

Charts are currently loading again. Finix Engineering will continue to monitor.
resolved Aug 11, 2025, 09:54 PM UTC

Dashboard Charts are showing as expected and the data has caught up.

Read the full incident report →

Notice May 26, 2025

Elevated error rate with Visa Transactions

Detected by Pingoru: May 26, 2025, 05:04 AM UTC
Resolved: May 26, 2025, 05:04 AM UTC
Duration: —

Affected: Tokenization and Transaction Processing

Timeline · 1 update

resolved May 26, 2025, 05:04 AM UTC

We have identified that a number of Visa Transactions had an elevated rate of errors. This issue is now resolved. We deployed our engineering team and incident response team to remediate the issue.

Read the full incident report →

Minor March 5, 2025

Finix Dashboard Experiencing Issues

Detected by Pingoru: Mar 05, 2025, 04:54 PM UTC
Resolved: Mar 05, 2025, 08:03 PM UTC
Duration: 3h 8m

Affected: Dashboard

Timeline · 3 updates

investigating Mar 05, 2025, 04:54 PM UTC

We have identified an issue with our Dashboard Insights charts as well as users being logged out of the dashboard. Payment processing is not impacted.
monitoring Mar 05, 2025, 05:24 PM UTC

The issue has now been resolved. Finix Engineering will continue to monitor.
resolved Mar 05, 2025, 08:03 PM UTC

This incident has been resolved.

Read the full incident report →