Finix incident

Third Party Processor Network Connectivity Issues

Notice Resolved View vendor source →

Finix experienced a notice incident on November 17, 2021 affecting Tokenization and Transaction Processing, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2021, 10:36 AM UTC
Resolved
Nov 17, 2021, 01:46 PM UTC
Duration
3h 10m
Detected by Pingoru
Nov 17, 2021, 10:36 AM UTC

Affected components

Tokenization and Transaction Processing

Update timeline

  1. investigating Nov 17, 2021, 02:42 PM UTC

    Finix is investigating whether a Worldpay incident from Nov 17, 2021 05:36 EST to Nov 17, 2021 08:46 EST had a material impact on authorization acceptance rates. We will follow up with details shortly.

  2. resolved Nov 17, 2021, 02:43 PM UTC

    Finix has investigated whether a Worldpay incident from Nov 17, 2021 05:36 EST to Nov 17, 2021 08:46 EST had a material impact on authorization acceptance rates. We have not seen a material degradation in decline rates from the incident.