Finix incident
Partially Degraded Performance for Mastercard Services
Finix experienced a notice incident on September 3, 2026 affecting Tokenization and Transaction Processing, lasting 4h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 03, 2026, 05:06 PM UTC
We have identified an issue outside of our platform resulting in the degradation of Mastercard Network Tokens and Mastercard Account Updater. We have also identified an increase of error rates for Payouts to Mastercard Debit Cards. We recommend using alternative brands or bank accounts at this time. Mastercard Sales, Authorizations, and Captures are not impacted. The issue appears to be an outage on Mastercard’s side, and we are working together to resolve this.
- monitoring Sep 03, 2026, 08:05 PM UTC
Mastercard errors have subsided. Finix will continue to monitor for any further errors.
- resolved Sep 03, 2026, 09:18 PM UTC
Mastercard errors have subsided. Finix will continue to monitor for any further errors.