Finix Outage History

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Finix had 4 outages in the last 2 years totaling 9h 45m of downtime — averaging 0.2 incidents per month.

There were 4 Finix outages since March 5, 2025 totaling 9h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.finix.com

Notice September 3, 2026

Partially Degraded Performance for Mastercard Services

Detected by Pingoru
Sep 03, 2026, 05:06 PM UTC
Resolved
Sep 03, 2026, 09:18 PM UTC
Duration
4h 11m
Affected: Tokenization and Transaction Processing
Timeline · 3 updates
  1. identified Sep 03, 2026, 05:06 PM UTC

    We have identified an issue outside of our platform resulting in the degradation of Mastercard Network Tokens and Mastercard Account Updater. We have also identified an increase of error rates for Payouts to Mastercard Debit Cards. We recommend using alternative brands or bank accounts at this time. Mastercard Sales, Authorizations, and Captures are not impacted. The issue appears to be an outage on Mastercard’s side, and we are working together to resolve this.

  2. monitoring Sep 03, 2026, 08:05 PM UTC

    Mastercard errors have subsided. Finix will continue to monitor for any further errors.

  3. resolved Sep 03, 2026, 09:18 PM UTC

    Mastercard errors have subsided. Finix will continue to monitor for any further errors.

Read the full incident report →

Minor August 11, 2025

Dashboard Charts Not Rendering Correctly

Detected by Pingoru
Aug 11, 2025, 07:29 PM UTC
Resolved
Aug 11, 2025, 09:54 PM UTC
Duration
2h 25m
Affected: Dashboard
Timeline · 4 updates
  1. identified Aug 11, 2025, 07:29 PM UTC

    Charts on the Finix Dashboard are currently not loading as expected. Finix Engineering is aware of the issue and working on a resolution. No other services are impacted.

  2. identified Aug 11, 2025, 08:37 PM UTC

    Finix Engineering is continuing to work on restoring Dashboard Charts.

  3. monitoring Aug 11, 2025, 09:09 PM UTC

    Charts are currently loading again. Finix Engineering will continue to monitor.

  4. resolved Aug 11, 2025, 09:54 PM UTC

    Dashboard Charts are showing as expected and the data has caught up.

Read the full incident report →

Notice May 26, 2025

Elevated error rate with Visa Transactions

Detected by Pingoru
May 26, 2025, 05:04 AM UTC
Resolved
May 26, 2025, 05:04 AM UTC
Duration
—
Affected: Tokenization and Transaction Processing
Timeline · 1 update
  1. resolved May 26, 2025, 05:04 AM UTC

    We have identified that a number of Visa Transactions had an elevated rate of errors. This issue is now resolved. We deployed our engineering team and incident response team to remediate the issue.

Read the full incident report →

Minor March 5, 2025

Finix Dashboard Experiencing Issues

Detected by Pingoru
Mar 05, 2025, 04:54 PM UTC
Resolved
Mar 05, 2025, 08:03 PM UTC
Duration
3h 8m
Affected: Dashboard
Timeline · 3 updates
  1. investigating Mar 05, 2025, 04:54 PM UTC

    We have identified an issue with our Dashboard Insights charts as well as users being logged out of the dashboard. Payment processing is not impacted.

  2. monitoring Mar 05, 2025, 05:24 PM UTC

    The issue has now been resolved. Finix Engineering will continue to monitor.

  3. resolved Mar 05, 2025, 08:03 PM UTC

    This incident has been resolved.

Read the full incident report →