Finale Inventory incident

ShipStation integration outage for all customers

Major Resolved View vendor source →

Finale Inventory experienced a major incident on August 24, 2022, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 24, 2022, 06:37 PM UTC
Resolved
Aug 24, 2022, 06:52 PM UTC
Duration
14m
Detected by Pingoru
Aug 24, 2022, 06:37 PM UTC

Update timeline

  1. identified Aug 24, 2022, 06:37 PM UTC

    Beginning at 11am Pacific, we have seen increased errors from ShipStation's API. We are investigating a root cause now. We are beginning to see sales pulled down from ShipStation starting at 11:26am, but are continuing to see errors.

  2. monitoring Aug 24, 2022, 06:48 PM UTC

    This appears to be resolved as of 11:26am Pacific. We are continuing to monitor and ensure that all systems are back to normal.

  3. resolved Aug 24, 2022, 06:52 PM UTC

    This incident has been resolved. We believe this was an issue caused and resolved on ShipStation's side, but are reaching out to confirm with our contacts at ShipStation.

  4. postmortem Aug 25, 2022, 01:18 AM UTC

    ShipStation has confirmed that the issue was a short-term outage on their end. No further action is scheduled at this time.