Finale Inventory experienced a minor incident on October 7, 2022, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 07, 2022, 01:29 AM UTC
Starting at 4:43pm Pacific, we observed a significant increase in the number of errors reported on our Amazon push integration for all customers. We are currently identifying the incident root cause and working towards resolving it.
- identified Oct 07, 2022, 01:52 AM UTC
At 06:47pm Pacific, we identified the issue being that Amazon MWS API is not processing our inventory submission feeds responsively enough. We confirmed the issue is isolated to push stock integration tasks, other Amazon integration tasks are working as expected.
- monitoring Oct 07, 2022, 01:48 PM UTC
We are still monitoring and in contact with our Amazon MWS partner in order to resolve the slow push stock incident.
- monitoring Oct 07, 2022, 03:03 PM UTC
We are still monitoring our integrations and our partner Amazon MWS has acknowledged the performance issues on their systems. More information can be found at their status page http://status.mws.amazon.com/
- monitoring Oct 07, 2022, 04:37 PM UTC
Amazon MWS have updated their status page, they have health operational system again but it may take up to 16 hours to process the ongoing inventory feeds. We continue monitoring our systems while Amazon MWS recovers to normal speed. Original status from Amazon: > From 15:46 on 10/06/2022 to 09:20 on 10/07/2022, several Amazon Services were experiencing issues. Service is once again operating at normal capacity at 09:20. Please note that this outage caused a Feed backlog, which may take up to 16 hours to clear. There is no need to re-submit feeds sent during the outage period. More information can be found at their status page http://status.mws.amazon.com/
- resolved Oct 08, 2022, 11:39 PM UTC
Amazon's feed backlog has been resolved. Push stock tasks are are operating normally now.