Finale Inventory incident

Finale Inventory website is recovered, automated integration tasks are still recovering

Notice Resolved View vendor source →

Finale Inventory experienced a notice incident on November 18, 2022, lasting 2h 35m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2022, 04:05 PM UTC
Resolved
Nov 18, 2022, 06:41 PM UTC
Duration
2h 35m
Detected by Pingoru
Nov 18, 2022, 04:05 PM UTC

Update timeline

  1. identified Nov 18, 2022, 04:05 PM UTC

    Today at 07:42 PT we detected an overloaded in our database, which is causing unresponsive UI for some customers. We have identified recent code that is causing issues and we are restarting our systems to normal state. Automated integration tasks are currently stopped.

  2. monitoring Nov 18, 2022, 04:56 PM UTC

    We have identified the root cause for our database overload and we have already reverted the code that caused this incident. The automated integration tasks are restarting and they may take up to two hours to be back at normal speed. The web application is already working normally, if you still see issues in the web application, we would like to ask you to please restart your browser. Our engineering team is monitoring the application logs and ensuring the application goes is fully working as expected.

  3. monitoring Nov 18, 2022, 05:23 PM UTC

    The web application is now working normally, if you still see issues, we would like to ask you to please restart your browser. Our engineering team is still monitoring our servers and resources to ensure we offer optimal application experience. The automated integration tasks are still restarting and should be up to normal speed in about two hours.

  4. resolved Nov 18, 2022, 06:41 PM UTC

    The website and system are recovered and automated integration tasks are running normally.