Finale Inventory experienced a minor incident on May 17, 2023, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 17, 2023, 03:11 PM UTC
Finale started experiencing a service outage at 07:57 PT, we are aware of the issue and working urgently to resolve this. Please reach out to [email protected] with questions.
- identified May 17, 2023, 03:26 PM UTC
Identified problems with our main database, we are reverting code and we will be restarting the system in the following minutes. Please reach out to [email protected] with questions.
- identified May 17, 2023, 03:51 PM UTC
Finale application is recovering and access to accounts is restored. Automated integration tasks are still paused and we are working hard to restore it to normal speed. Please reach out to [email protected] with questions.
- monitoring May 17, 2023, 04:06 PM UTC
Finale application access is recovered for all accounts. Automated integration tasks are being restarted, it may take up to two hours for them to be fully recovered. Please reach out to [email protected] with questions.
- resolved May 17, 2023, 05:22 PM UTC
Finale access and automated integration tasks are all recovered. Please reach out to [email protected] with questions.