Finale Inventory incident

Unable to access sales or purchase orders

Major Resolved View vendor source →

Finale Inventory experienced a major incident on June 5, 2023, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jun 05, 2023, 12:38 PM UTC
Resolved
Jun 05, 2023, 02:07 PM UTC
Duration
1h 29m
Detected by Pingoru
Jun 05, 2023, 12:38 PM UTC

Update timeline

  1. identified Jun 05, 2023, 12:38 PM UTC

    At around 3:37am Pacific we deployed a server change that is preventing some users from accessing the sales order and purchase order detail screens. We have identified the problem and are working on a fix that will be deployed in the next hour.

  2. monitoring Jun 05, 2023, 01:14 PM UTC

    We started deploying a fix at 5:49am Pacific that fixes the problem. If you still cannot access the sales or purchase order detail screens, please contact support to have the problem fixed

  3. resolved Jun 05, 2023, 02:07 PM UTC

    We finished deploying the fix and the sales order and purchase order screen should be back to normal for all customers. If you still experience problems please contact support.