Finale Inventory experienced a major incident on June 12, 2023, lasting 4h 39m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 12, 2023, 05:22 PM UTC
We are investigating issues while accessing Finale application that started 10:16 PT.
- identified Jun 12, 2023, 05:32 PM UTC
We have identified issues with our database and we are already restoring access to all accounts. Automated integration tasks are currently paused and we will start recovering them in the next few minutes. For further questions please reach out [email protected]
- identified Jun 12, 2023, 06:24 PM UTC
Access to accounts is fully restored, we are still investigating issues with the automated integration tasks. Automated integration tasks are currently paused and we will start recovering them as soon as we have more information about what caused the incident. For further questions please reach out [email protected]
- monitoring Jun 12, 2023, 08:03 PM UTC
We are starting the automated integration tasks and they will take up to an hour to recover to full speed. For further questions please reach out [email protected]
- resolved Jun 12, 2023, 10:02 PM UTC
Automated integration tasks are at full speed, the incident is resolved. For further questions please reach out [email protected]