Finale Inventory experienced a minor incident on September 28, 2023, lasting 1h 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 28, 2023, 03:42 PM UTC
Starting today at around 8am Pacific time we noticed that some customers are having problems accessing some of the features in the user interface. In particular, this is affecting a subset of the reports and some of the views related to products. We are working on fixing these issues. For further inquiries, please contact [email protected]
- identified Sep 28, 2023, 03:59 PM UTC
We have identified the root cause of errors in some of our Report pages. We are already deploying a fix that will be on every account in the next hour. For further inquiries, please contact [email protected]
- monitoring Sep 28, 2023, 04:20 PM UTC
We have deployed a fix to the user interface errors while accessing order reports. If you're still facing issues, please try refreshing your browser. For further inquiries, please contact [email protected]
- resolved Sep 28, 2023, 04:53 PM UTC
We have resolved the issue and the system is behaving normally as expected. If you're still facing issues, please try refreshing your browser. For further inquiries, please contact [email protected]