Finale Inventory experienced a minor incident on April 26, 2024, lasting 3h 30m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Apr 26, 2024, 02:23 PM UTC
We have identified synchronization issues within our databases, which is leading to some customers seeing outdated information. We are stopping the automated integration tasks. For further inquiries, please contact [email protected]
- identified Apr 26, 2024, 03:50 PM UTC
We are starting the recovery process of synchronization issues and are planning on starting automated integration tasks soon. For further inquiries, please contact [email protected]
- monitoring Apr 26, 2024, 04:17 PM UTC
We have started automated integration tasks, this will take about two hours to be up to full speed. For further inquiries, please contact [email protected]
- monitoring Apr 26, 2024, 05:45 PM UTC
We've identified and fixed an issue caused by a backend system that affected around 60 customers this morning. This issue caused recently created/updated orders, products, and other entities to become missing from the Finale application. We are restarting processes over the next two hours which will fully resolve this incident for all affected customers. If you notice missing entities from Finale (orders, products, lookups, etc.) please contact [email protected] - we can expedite this fix for customers who still see issues on their account.
- resolved Apr 26, 2024, 05:54 PM UTC
This incident has been resolved.