Finale Inventory incident

Automated integration tasks paused for all customers

Major Resolved View vendor source →

Finale Inventory experienced a major incident on August 14, 2024, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 01:19 AM UTC
Resolved
Aug 14, 2024, 01:48 AM UTC
Duration
28m
Detected by Pingoru
Aug 14, 2024, 01:19 AM UTC

Update timeline

  1. identified Aug 14, 2024, 01:19 AM UTC

    While shipping an upgrade to an internal system, we discovered a bug that caused new integration tasks (pull sales, push stock, sync products) to fail. Integration tasks are currently paused while we deploy a fix. We expect integration tasks will be started again in approximately thirty minutes, with all integration tasks coming online in one and a half hours.

  2. monitoring Aug 14, 2024, 01:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 14, 2024, 01:48 AM UTC

    Automated integration tasks have been restarted. Automated tasks should be fully online after 7:47pm Pacific.