Fillout experienced a critical incident on March 26, 2024 affecting Forms (respondent experience) and Form editor and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 26, 2024, 04:11 PM UTC
We are currently investigating this issue.
- investigating Mar 26, 2024, 04:15 PM UTC
Our infrastructure provider is having an outage - they are working to resolve it ASAP.
- investigating Mar 26, 2024, 04:26 PM UTC
Our infrastructure provider is continuing to investigate the issue. We are working to resolve the issue ASAP.
- investigating Mar 26, 2024, 04:39 PM UTC
Cloudflare, our upstream infrastructure provider, is still experience issues. They are working to resolve the issues ASAP, tracking here: https://www.cloudflarestatus.com/
- investigating Mar 26, 2024, 05:25 PM UTC
Cloudflare and Render, our infrastructure providers, are continuing to resolve the issue. They are all hands on deck to get the services operational again ASAP.
- investigating Mar 26, 2024, 05:28 PM UTC
Form editor and settings have recovered. Our infrastructure provider is continuing to investigate.
- resolved Mar 26, 2024, 05:37 PM UTC
Our infrastructure provider has resolved the incident. We are monitoring the situation and will be performing a post-mortem to understand the cause and possible mitigations going forward.