Failed workflow calls
Timeline · 1 update
- resolved Oct 06, 2026, 06:42 PM UTC
Workflows, such as virus scans, etc. This resulted in workflow processes becoming hung and then failing. Status checks also failed. - ISSUE RESOLVED 15:11:32 UTC
Filestack Outage History
Filestack is up right nowFilestack had 12 outages in the last 2 years totaling 178h 52m of downtime — averaging 0.5 incidents per month.
There were 12 Filestack outages since November 8, 2024 totaling 178h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.
Mixed Content Errors with picker.js and filestack.js versions 3.x.x reported by customers in the region of India
Affected: Filestack Client/Picker
Timeline · 3 updates
- investigating May 06, 2026, 03:28 PM UTC
We are currently investigating this issue.
- investigating May 06, 2026, 03:51 PM UTC
We continue to research this issue. As a temporary solution, we recommend using the 4.x.x picker versions.
- resolved May 06, 2026, 04:40 PM UTC
This incident has been resolved.
Issue affecting Filestack Antivirus service
Affected: Uploads
Timeline · 2 updates
- investigating Oct 23, 2025, 07:23 PM UTC
We have identified an issue affecting the Filestack Antivirus service. Users may experience intermittent errors and increased response times when processing workflow requests for virus detection. Our engineering team is actively working to resolve the issue and restore normal performance. Updates will be provided as more information becomes available
- resolved Oct 23, 2025, 08:35 PM UTC
The issue with the degradation of the Virus scan has been resolved. All queued items have been processed, and the service performance is now back to normal.
Webhook performance is degraded
Affected: Uploads
Timeline · 3 updates
- investigating Oct 01, 2025, 02:31 PM UTC
We are currently investigating this issue.
- monitoring Oct 01, 2025, 02:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 01, 2025, 03:36 PM UTC
This incident has been resolved.
Webhook Outage
Affected: Uploads
Timeline · 3 updates
- identified Sep 13, 2025, 07:17 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 14, 2025, 06:22 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2025, 08:22 PM UTC
This incident has been resolved.
Resize options in Filestack Conversions may experience issues.
Affected: Conversions
Timeline · 2 updates
- identified Aug 19, 2025, 10:35 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 20, 2025, 12:33 PM UTC
This incident has been resolved.
Dev Portal Digital Asset Manager may cause high CPU utilization
Affected: Developer Portal
Timeline · 2 updates
- identified Jul 19, 2025, 12:13 AM UTC
Some may experience high CPU utilization when using the Digital Asset Manager in the Filestack Dev Portal. The issue has been identified and our teams are working to release a fix as soon as possible.
- resolved Jul 20, 2025, 03:44 AM UTC
This incident has been resolved.
Degraded performance and intermittent issues with uploads
Affected: Filestack Client/PickerUploads
Timeline · 2 updates
- investigating Jul 05, 2025, 10:42 PM UTC
We are currently investigating this issue.
- resolved Jul 07, 2025, 01:11 PM UTC
This incident has been resolved.
PDF Info returns a 503 error with the message: "Cannot connect to the PDF provider."
Affected: Conversions
Timeline · 2 updates
- identified Jun 09, 2025, 03:06 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 09, 2025, 03:56 PM UTC
This incident has been resolved.
Filestack Converse service partial degradation
Timeline · 1 update
- resolved Apr 08, 2025, 05:52 PM UTC
Filestack experienced a partial degradation with the conversion service for less than 2 hours. The issue has been resolved. We apologize for the inconvenience.
SSL Related Errors on cdn.filestackcontent.com
Affected: Uploads
Timeline · 6 updates
- investigating Dec 02, 2024, 06:14 PM UTC
Some customers have reported SSL related errors on cdn.filestackcontent.com. At this time, the issue appears to be regional. We are urgently investigating and will follow up as soon as more information is available.
- investigating Dec 02, 2024, 09:59 PM UTC
We are continuing to investigate this issue.
- identified Dec 03, 2024, 04:07 PM UTC
The issue has been identified and our teams are working urgently to correct it. CDN service continues to be degraded for some customers. As a temporary workaround, you may use cdn.filepicker.io instead of cdn.filestackcontent.com. We apologize for the inconvenience.
- identified Dec 03, 2024, 09:44 PM UTC
We are continuing to work on a resolution for this issue. We apologize for the inconvenience.
- identified Dec 04, 2024, 05:33 PM UTC
A limited number of customers have been impacted by a misclassification of the Filestack domain by a phishing information provider. Filestack has not in fact been impacted by any phishing scheme and this misclassification is in error. We are actively working to remove Filestack from this list. Until that is done, certain services may be impacted for certain customers. Although our efforts to correct the issue will eventually propagate out, you may achieve a faster solution by contacting your ISP or security application provider to request that https://cdn.filestackcontent.com be unblocked. As soon as we confirm that the Filestack domain has been removed from the reporting services' list, we will inform you. Thank you for your patience. We apologize for the inconvenience.
- resolved Dec 05, 2024, 09:36 PM UTC
We are in contact with the few customers who are still experiencing this issue and working with them directly on a resolution. At this time, over 99.9% of customers are NOT affected. As always, we are committed to our customer’s success with Filestack. Please don't hesitate to reach out to Filestack Technical Support if we can help in any way.
Webhook Responses Delayed or Missing
Timeline · 1 update
- resolved Nov 12, 2024, 04:20 PM UTC
We are aware of an issue with Filestack Webhooks. Our Development Team is making every effort to resolve the issue as quickly as possible. We apologize for the inconvenience and appreciate your patience.