Figment experienced a major incident on September 16, 2026, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 16, 2026, 07:10 AM UTC
**Incident Summary:** The Ethereum indexer stopped due to sustained request timeouts on a third-party RPC provider's Beacon REST API, causing Figment APIs and Rated APIs to fall behind on Ethereum data. The issue has since been resolved. **Status:** Resolved **Impact:** Customers using the Rewards, Reward Rates, and Rated APIs experienced missing or delayed data for Ethereum due to the indexer downtime, with data running up to 1 hour behind. The indexer has since caught up and data is current. **Affected Services:** Figment APIs (Rewards, Reward Rates) and Rated APIs for Ethereum. **Start Time:** Sept 16, 2026 - 07:10 UTC. **Resolution Time:** Sept 16, 2026 - 09:00 UTC. **Resolution:** Figment notified the third-party RPC provider of the timeouts on the beacon rewards endpoints. The provider identified elevated network load on their end and added capacity to resolve it. Figment confirmed the indexer had fully caught up. As a follow-up, Figment plans to test additional RPC providers as an automated backup for this endpoint. **Root Cause:** The third-party RPC provider experienced elevated network load, causing a burst of HTTP 429s followed by sustained request timeouts on the Ethereum Beacon REST rewards endpoints; this was not caused by Figment..
- resolved Sep 16, 2026, 09:00 AM UTC
This incident has been resolved..