FieldGuide had 11 outages in the last 2 years totaling 5h 11m of downtime — averaging 0.5 incidents per month.
There were 11 FieldGuide outages since November 16, 2025 totaling 5h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're investigating issues with document processing that are resulting in delayed content extraction. Our team is investigating this and will provide updates.
Document processing has returned to normal. We're continuing to monitor as our queue finishes processing our backlog.
Amazon Web Services (AWS) is reporting degraded performance. Due to this, we're seeing higher than normal errors rates for some services. Our team is monitoring this situation and coordinating with AWS.
We're seeing AWS recover. Our team is continuing to monitor this event.
We are monitoring an issue with our identity service provider, Auth0/Okta, which is causing errors when logging in with an SSO provider. Users may need to clear cache and cookies and retry logins.
The identity provider issues have resolved. We're continuing to monitor this issue.
Fieldguide CA Document Sync Service went down
Fieldguide AP Document Sync Service went down
Fieldguide US Document Sync Service went down
Our team is looking into availability issues impacting AI Chat and Insights.
This incident is resolved.
Our team is looking into this issue. This incident has been resolved.
Our team is aware of an issue impacting viewing and downloading documents and working to fix it. This issue is resolved.
This issue is resolved.
A Cloudflare DNS outage is currently causing elevated errors in some geographic regions. Cloudflare is currently working to restore services. Due to this, some users may be unable to access Fieldguide. Our team is continuing to monitor this incident. This issue is all clear.
Cloudflare has recovered and we are seeing services return to a normal level. Out team will continue to monitor this. We appreciate your patience during this incident.
We are currently seeing elevated errors from our authentication layer provider. This may result in errors on login. This incident is resolved.
We are seeing auth services return to normal. Thank you for your patience during this window of time!