- Detected by Pingoru
- Sep 14, 2026, 04:30 PM UTC
- Resolved
- Sep 14, 2026, 06:00 PM UTC
- Duration
- 1h 30m
Affected: Current status by service (Fieldguide AI)
Timeline · 2 updates
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investigating Sep 14, 2026, 04:30 PM UTC
We're investigating issues with document processing that are resulting in delayed content extraction. Our team is investigating this and will provide updates.
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resolved Sep 14, 2026, 06:00 PM UTC
Document processing has returned to normal. We're continuing to monitor as our queue finishes processing our backlog.
Read the full incident report →
- Detected by Pingoru
- Sep 03, 2026, 09:55 PM UTC
- Resolved
- Sep 03, 2026, 10:20 PM UTC
- Duration
- 25m
Affected: Current status by service (Fieldguide US Application)
Timeline · 2 updates
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investigating Sep 03, 2026, 09:55 PM UTC
Amazon Web Services (AWS) is reporting degraded performance. Due to this, we're seeing higher than normal errors rates for some services. Our team is monitoring this situation and coordinating with AWS.
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resolved Sep 03, 2026, 10:20 PM UTC
We're seeing AWS recover. Our team is continuing to monitor this event.
Read the full incident report →
- Detected by Pingoru
- Aug 27, 2026, 10:28 AM UTC
- Resolved
- Aug 27, 2026, 10:48 AM UTC
- Duration
- 20m
Affected: Current status by service (Fieldguide US Application)
Timeline · 2 updates
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investigating Aug 27, 2026, 10:28 AM UTC
We are monitoring an issue with our identity service provider, Auth0/Okta, which is causing errors when logging in with an SSO provider. Users may need to clear cache and cookies and retry logins.
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resolved Aug 27, 2026, 10:48 AM UTC
The identity provider issues have resolved. We're continuing to monitor this issue.
Read the full incident report →
- Detected by Pingoru
- Jul 06, 2026, 04:18 PM UTC
- Resolved
- Jul 06, 2026, 04:18 PM UTC
- Duration
- —
Timeline · 1 update
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investigating Jul 06, 2026, 03:52 PM UTC
Fieldguide CA Document Sync Service went down
Read the full incident report →
- Detected by Pingoru
- Jul 06, 2026, 03:48 PM UTC
- Resolved
- Jul 06, 2026, 03:48 PM UTC
- Duration
- —
Timeline · 1 update
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investigating Jul 06, 2026, 03:21 PM UTC
Fieldguide AP Document Sync Service went down
Read the full incident report →
- Detected by Pingoru
- Jul 06, 2026, 02:08 PM UTC
- Resolved
- Jul 06, 2026, 02:08 PM UTC
- Duration
- —
Timeline · 1 update
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investigating Jul 06, 2026, 01:40 PM UTC
Fieldguide US Document Sync Service went down
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2026, 07:28 PM UTC
- Resolved
- Jun 18, 2026, 08:39 PM UTC
- Duration
- 1h 11m
Affected: Fieldguide AICurrent status by service (Fieldguide AI)
Timeline · 2 updates
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investigating Jun 18, 2026, 07:28 PM UTC
Our team is looking into availability issues impacting AI Chat and Insights.
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resolved Jun 18, 2026, 08:39 PM UTC
This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 24, 2026, 07:42 AM UTC
- Resolved
- Apr 24, 2026, 07:42 AM UTC
- Duration
- —
Affected: Current status by service (Fieldguide EU Application)
Timeline · 1 update
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investigating Apr 24, 2026, 07:42 AM UTC
Our team is looking into this issue. This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 19, 2025, 04:53 PM UTC
- Resolved
- Nov 19, 2025, 04:54 PM UTC
- Duration
- 1m
Affected: Current status by service (Fieldguide US Application)Current status by service (Fieldguide CA Application)Current status by service (Fieldguide EU Application)Current status by service (Fieldguide AP Application)
Timeline · 2 updates
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investigating Nov 19, 2025, 04:53 PM UTC
Our team is aware of an issue impacting viewing and downloading documents and working to fix it. This issue is resolved.
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resolved Nov 19, 2025, 04:54 PM UTC
This issue is resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 01:17 PM UTC
- Resolved
- Nov 18, 2025, 02:47 PM UTC
- Duration
- 1h 30m
Affected: Current status by service (Fieldguide US Application)Current status by service (Fieldguide CA Application)Current status by service (Fieldguide EU Application)Current status by service (Fieldguide AP Application)
Timeline · 2 updates
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investigating Nov 18, 2025, 01:17 PM UTC
A Cloudflare DNS outage is currently causing elevated errors in some geographic regions. Cloudflare is currently working to restore services. Due to this, some users may be unable to access Fieldguide. Our team is continuing to monitor this incident. This issue is all clear.
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resolved Nov 18, 2025, 02:47 PM UTC
Cloudflare has recovered and we are seeing services return to a normal level. Out team will continue to monitor this. We appreciate your patience during this incident.
Read the full incident report →
- Detected by Pingoru
- Nov 16, 2025, 08:06 PM UTC
- Resolved
- Nov 16, 2025, 08:20 PM UTC
- Duration
- 14m
Affected: Current status by service (Fieldguide US Application)
Timeline · 2 updates
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investigating Nov 16, 2025, 08:06 PM UTC
We are currently seeing elevated errors from our authentication layer provider. This may result in errors on login. This incident is resolved.
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resolved Nov 16, 2025, 08:20 PM UTC
We are seeing auth services return to normal. Thank you for your patience during this window of time!
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2025, 06:58 PM UTC
- Resolved
- Jun 12, 2025, 09:18 PM UTC
- Duration
- 2h 20m
Affected: Current status by service (Fieldguide US Application)Current status by service (Fieldguide CA Application)Current status by service (Fieldguide EU Application)
Timeline · 2 updates
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investigating Jun 12, 2025, 06:58 PM UTC
We're currently experiencing an issue with the Fieldguide Insights feature due to an outage with one of our upstream providers. All other parts of the Fieldguide platform remain fully operational.
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resolved Jun 12, 2025, 09:18 PM UTC
The incident affecting Insights has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2025, 06:30 PM UTC
- Resolved
- Mar 25, 2025, 07:23 PM UTC
- Duration
- 53m
Affected: Current status by service (Fieldguide CA Application)Current status by service (Fieldguide CA Document Sync Service)
Timeline · 2 updates
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investigating Mar 25, 2025, 06:30 PM UTC
Impacted users may experience errors when attempting to load the application. We have identified the root cause as an issue with our identification vendor and are working to mitigate the impact.
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resolved Mar 25, 2025, 07:23 PM UTC
Service has been restored by our vendor and functionality in our Canadian region has been restored.
Read the full incident report →
- Detected by Pingoru
- Mar 25, 2025, 05:43 PM UTC
- Resolved
- Mar 25, 2025, 08:37 PM UTC
- Duration
- 2h 54m
Affected: Current status by service (Fieldguide AI)
Timeline · 2 updates
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investigating Mar 25, 2025, 05:43 PM UTC
We’re monitoring an ongoing issue with an AI provider, impacting the performance of AI powered features. You may notice slower response times when using these features. We will provide updates as they become available. Thank you!
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resolved Mar 25, 2025, 08:37 PM UTC
This is resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 05, 2025, 03:30 PM UTC
- Resolved
- Feb 05, 2025, 04:30 PM UTC
- Duration
- 1h
Affected: Current status by service (Fieldguide US Application)
Timeline · 2 updates
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investigating Feb 05, 2025, 03:30 PM UTC
We're currently monitoring sporadic performance and availability issues with our DNS provider, Cloudflare, impacting a small percentage of overall traffic. Due to this, users may encounter sporadic issues when loading the Fieldguide application.
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resolved Feb 05, 2025, 04:30 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2024, 03:19 PM UTC
- Resolved
- Dec 03, 2024, 08:17 PM UTC
- Duration
- 12d 4h
Affected: Current status by service (Fieldguide US Application)
Timeline · 2 updates
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investigating Nov 21, 2024, 03:19 PM UTC
Intermittent slow load times
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resolved Dec 03, 2024, 08:17 PM UTC
Degraded performance on the Fieldguide application. This incident has resolved, but we are continuing to monitor.
Read the full incident report →
- Detected by Pingoru
- Oct 21, 2024, 07:22 PM UTC
- Resolved
- Oct 21, 2024, 07:39 PM UTC
- Duration
- 17m
Affected: Current status by service (Fieldguide US Application)
Timeline · 2 updates
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investigating Oct 21, 2024, 07:22 PM UTC
We are investigating reports of elevated error rates on our US site.
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resolved Oct 21, 2024, 07:39 PM UTC
We have identified the root cause and are seeing normalized error rates on our US application. We are continuing to monitor the site.
Read the full incident report →
- Detected by Pingoru
- Oct 18, 2024, 01:58 PM UTC
- Resolved
- Oct 18, 2024, 02:52 PM UTC
- Duration
- 54m
Affected: Current status by service (Fieldguide US Application)
Timeline · 2 updates
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investigating Oct 18, 2024, 01:58 PM UTC
Fieldguide is experiencing an increased error rate with exports and bulk downloads in our US site. Our team is working on triage and mitigation now.
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resolved Oct 18, 2024, 02:52 PM UTC
The fix has been verified and our telemetry is showing normal operations of our export, bulk download, and report generation features.
Read the full incident report →
