Fera incident
Performing some upgrades that mostly affect automations and syncs.
Fera experienced a minor incident on August 26, 2022 affecting Fera Management Portal and Customer Messages and 1 more component, lasting 4h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 26, 2022, 02:11 PM UTC
Some of our services will have downtime during this maintenance period of around 15 minutes.
- monitoring Aug 26, 2022, 02:18 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 26, 2022, 02:19 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 26, 2022, 03:55 PM UTC
We are continuing to monitor for any further issues.
- monitoring Aug 26, 2022, 05:17 PM UTC
We're working on updating some of our servers. The update should complete within the next 20 minutes, then it'll take about 30 minutes for customer message (review request) queues to catch up, so we should be back to normal within the next hour or so.
- monitoring Aug 26, 2022, 06:12 PM UTC
Move things have been solved but still just catching up on some lower priority events from stores. We'll be back to 100% shortly.
- monitoring Aug 26, 2022, 06:12 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 26, 2022, 06:13 PM UTC
Everything is back to normal.