Fera incident

Database outage

Critical Resolved View vendor source →

Fera experienced a critical incident on October 12, 2022 affecting Fera Management Portal and Public API and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2022, 12:47 AM UTC
Resolved
Oct 12, 2022, 02:34 AM UTC
Duration
1h 46m
Detected by Pingoru
Oct 12, 2022, 12:47 AM UTC

Affected components

Fera Management PortalPublic APICustomer MessagesPrivate APISyncs

Update timeline

  1. investigating Oct 12, 2022, 12:47 AM UTC

    We are currently investigating the issue.

  2. investigating Oct 12, 2022, 12:57 AM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 12, 2022, 02:34 AM UTC

    The issues have been solved. The problem was rooted in grouped product review counts updating. We had some locking on the database that we implemented some fixes to solve.