Fera experienced a critical incident on March 21, 2025 affecting Customer Messages, lasting 3d 13h. The incident has been resolved; the full update timeline is below.
Affected components
Customer Messages
Update timeline
- investigating Mar 21, 2025, 08:14 PM UTC
We ran into a bit of an issue earlier—a spammer created some accounts and sent a bunch of messages, which temporarily clogged up our system. Because of this, some legitimate messages got delayed. The good news? Your messages are safe! Our queue is preserved, and we’ll be backfilling everything shortly. We're also putting extra measures in place to prevent this from happening again. Thanks for your patience—we’ll keep you posted!
- resolved Mar 25, 2025, 10:08 AM UTC
This incident has been resolved.