Fera incident

Fera App Access Issue on Shopify

Minor Resolved View vendor source →

Fera experienced a minor incident on March 25, 2025 affecting Fera Management Portal, lasting 42d 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2025, 11:15 AM UTC
Resolved
May 06, 2025, 03:45 PM UTC
Duration
42d 4h
Detected by Pingoru
Mar 25, 2025, 11:15 AM UTC

Affected components

Fera Management Portal

Update timeline

  1. identified Mar 25, 2025, 11:15 AM UTC

    Merchants reported being unable to open the Fera app via Shopify Admin, affecting their ability to manage reviews. We're looking into the issue and trying to find a solution. Temporary Workaround: - Merchants could access Fera directly via app.fera.ai.

  2. resolved May 06, 2025, 03:45 PM UTC

    This incident has been resolved.