Fera experienced a minor incident on May 26, 2025 affecting Public API, lasting 4h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Public API
Update timeline
- investigating May 26, 2025, 03:48 PM UTC
We wanted to give you a quick heads-up — we're currently investigating an issue with cashback incentives not processing correctly after customers leave reviews. This means that for some shoppers, the promised cashback may not be triggering as expected. We know how important incentives are for encouraging reviews, and we’re working quickly to get everything back on track. Thanks for your patience, and we’ll keep you posted!
- resolved May 26, 2025, 07:58 PM UTC
This incident has been resolved.