Felix incident

Unexpected Outage

Critical Resolved View vendor source →

Felix experienced a critical incident on August 9, 2019 affecting Contractor Portal and Vendor Portal, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2019, 05:12 AM UTC
Resolved
Aug 09, 2019, 05:38 AM UTC
Duration
25m
Detected by Pingoru
Aug 09, 2019, 05:12 AM UTC

Affected components

Contractor PortalVendor Portal

Update timeline

  1. investigating Aug 09, 2019, 05:12 AM UTC

    Our engineering team is currently investigating reports of an unexpected outage affecting Felix services. Further information will be published as soon as it's available.

  2. identified Aug 09, 2019, 05:26 AM UTC

    Our engineering team have identified the cause of ongoing issues resulting in an unexpected platform outage. Our teams are investigating to provide a fix as soon as possible.

  3. resolved Aug 09, 2019, 05:38 AM UTC

    Our engineering team have implemented a fix restoring platform availability.