Felix incident

Intermittent Technical Difficulties

Major Resolved View vendor source →

Felix experienced a major incident on May 20, 2021 affecting Contractor Portal and Vendor Portal, lasting 3h 56m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2021, 01:14 AM UTC
Resolved
May 20, 2021, 05:10 AM UTC
Duration
3h 56m
Detected by Pingoru
May 20, 2021, 01:14 AM UTC

Affected components

Contractor PortalVendor Portal

Update timeline

  1. investigating May 20, 2021, 01:14 AM UTC

    Our engineering team is currently investigating reports of intermittent technical difficulties affecting pages on Felix. Further information will be published as soon as it's available.

  2. monitoring May 20, 2021, 01:34 AM UTC

    We are currently monitoring services after implementing a fix.

  3. monitoring May 20, 2021, 01:34 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 20, 2021, 05:10 AM UTC

    After monitoring the fixes made, no further impact to services has occurred and this incident is now resolved.