Felix incident

Unexpected Outage

Critical Resolved View vendor source →

Felix experienced a critical incident on June 24, 2021 affecting Contractor Portal and Vendor Portal and 1 more component, lasting 5h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 24, 2021, 01:09 AM UTC
Resolved
Jun 24, 2021, 06:28 AM UTC
Duration
5h 19m
Detected by Pingoru
Jun 24, 2021, 01:09 AM UTC

Affected components

Contractor PortalVendor PortalWeb API

Update timeline

  1. investigating Jun 24, 2021, 01:09 AM UTC

    Our engineering team is currently investigating reports of an unexpected outage affecting Felix services. Further information will be published as soon as it's available.

  2. identified Jun 24, 2021, 01:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 24, 2021, 01:20 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 24, 2021, 06:28 AM UTC

    This incident has been resolved.