Felix experienced a minor incident on August 12, 2021 affecting Contractor Portal, lasting 7h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 12, 2021, 11:55 PM UTC
Our team has identified a problem with the calculation of performance scores on Felix. Due to this, we have temporarily disabled the Evaluation feature. Users will be unable to perform new evaluations and view evaluations and performance scores at this time.
- identified Aug 13, 2021, 02:05 AM UTC
Our team is actively working on the resolution of the performance score calculation errors. The Evaluation feature will remain disabled during this time. We thank users for their patience and apologise for any inconvenience caused. Further updates will be provided throughout the afternoon.
- monitoring Aug 13, 2021, 03:57 AM UTC
Our team has identified and resolved the underlying root cause of problems impacting the calculation of performance scores. We have reenabled the Evaluation features for customers. Our team is continuing to monitor and conduct post-deployment checks for the fix.
- resolved Aug 13, 2021, 07:12 AM UTC
This incident has been resolved.