Felix incident

Some users on Felix Marketplace reported not receiving SMS and Emails for RFQs

Minor Resolved View vendor source →

Felix experienced a minor incident on July 27, 2022 affecting Notifications, lasting 15h 30m. The incident has been resolved; the full update timeline is below.

Started
Jul 27, 2022, 06:46 AM UTC
Resolved
Jul 27, 2022, 10:16 PM UTC
Duration
15h 30m
Detected by Pingoru
Jul 27, 2022, 06:46 AM UTC

Affected components

Notifications

Update timeline

  1. investigating Jul 27, 2022, 06:46 AM UTC

    We have received reports that some users in Felix Marketplace are not able to receive SMS and email for RFQs. We are currently investigating the issue and will provide an update in due course. We understand Enterprise customers are not impacted.

  2. identified Jul 27, 2022, 07:00 AM UTC

    We have identified the root cause and our team is actively working on resolving the issue.

  3. monitoring Jul 27, 2022, 11:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 27, 2022, 10:16 PM UTC

    This incident has been resolved.