Felix experienced a major incident on May 28, 2023 affecting Contractor Portal and Vendor Portal, lasting 11h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2023, 10:34 PM UTC
We are currently experiencing intermittent access issues with our login page, and our team is actively working to resolve the problem.
- identified May 28, 2023, 10:43 PM UTC
We have determined that the intermittent access issue on our login page is a result of an incorrect production environment configuration, and we are currently in the process of implementing the necessary fix.
- monitoring May 28, 2023, 10:46 PM UTC
A fix has been implemented and our team is monitoring the situation.
- investigating May 28, 2023, 11:43 PM UTC
We are aware of new reports regarding intermittent issues with logging in to our application. Our team is actively investigating the matter to identify and resolve the problem.
- monitoring May 29, 2023, 12:27 AM UTC
We have implemented the necessary fix, and the team is now monitoring the situation.
- resolved May 29, 2023, 10:22 AM UTC
The incident has now been resolved and access to the login pages fully restored.