Felix incident

Intermittent access issues reported

Minor Resolved View vendor source →

Felix experienced a minor incident on September 25, 2023 affecting Contractor Portal and Vendor Portal, lasting 23h 59m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2023, 12:52 AM UTC
Resolved
Sep 26, 2023, 12:51 AM UTC
Duration
23h 59m
Detected by Pingoru
Sep 25, 2023, 12:52 AM UTC

Affected components

Contractor PortalVendor Portal

Update timeline

  1. investigating Sep 25, 2023, 12:52 AM UTC

    We have reports of intermittent access issues for some users. We have commenced our investigation.

  2. identified Sep 25, 2023, 02:10 AM UTC

    The issue causing the intermittent access issues for users has been identified and fixes are being implemented.

  3. monitoring Sep 25, 2023, 10:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 26, 2023, 12:51 AM UTC

    This incident has been resolved.