Felix incident

Unexpected Outage

Critical Resolved View vendor source →

Felix experienced a critical incident on August 9, 2019 affecting Contractor Portal and Vendor Portal, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2019, 05:50 AM UTC
Resolved
Aug 09, 2019, 06:28 AM UTC
Duration
37m
Detected by Pingoru
Aug 09, 2019, 05:50 AM UTC

Affected components

Contractor PortalVendor Portal

Update timeline

  1. investigating Aug 09, 2019, 05:50 AM UTC

    Our engineering team is currently investigating reports of intermittent outages affecting Felix services. Further information will be published as soon as it's available.

  2. monitoring Aug 09, 2019, 05:55 AM UTC

    Our engineering team have implemented a fix and are continuing to monitor the situation.

  3. resolved Aug 09, 2019, 06:28 AM UTC

    Our engineering team have verified the fix and confirmed the full restoration of platform availability.