Felix incident

Technical Difficulties

Major Resolved View vendor source →

Felix experienced a major incident on November 20, 2019 affecting Contractor Portal and Vendor Portal, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Nov 20, 2019, 11:52 PM UTC
Resolved
Nov 21, 2019, 12:00 AM UTC
Duration
8m
Detected by Pingoru
Nov 20, 2019, 11:52 PM UTC

Affected components

Contractor PortalVendor Portal

Update timeline

  1. identified Nov 20, 2019, 11:52 PM UTC

    Our engineering team is currently investigating reports of technical difficulties affecting Felix. Further information will be published as soon as it's available.

  2. monitoring Nov 20, 2019, 11:58 PM UTC

    Our engineering team have implemented a fix to resolve these issues and restore platform availability. We are continuing to monitor the situation.

  3. resolved Nov 21, 2019, 12:00 AM UTC

    This incident has been resolved.