Felix incident

SMS MFA Not working

Major Resolved View vendor source →

Felix experienced a major incident on November 15, 2024 affecting Vendor Portal, lasting 9h 57m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2024, 01:33 AM UTC
Resolved
Nov 15, 2024, 11:30 AM UTC
Duration
9h 57m
Detected by Pingoru
Nov 15, 2024, 01:33 AM UTC

Affected components

Vendor Portal

Update timeline

  1. identified Nov 15, 2024, 01:33 AM UTC

    A probable cause of the issue with the SMS MFA module has been identified, and we are actively working on a solution.

  2. monitoring Nov 15, 2024, 02:35 AM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Nov 16, 2024, 08:11 AM UTC

    This incident has been resolved.