Felix incident

Subscription payment portal impacting credit card users

Minor Resolved View vendor source →

Felix experienced a minor incident on April 22, 2025 affecting Vendor Portal, lasting 5d 21h. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2025, 02:56 AM UTC
Resolved
Apr 28, 2025, 12:51 AM UTC
Duration
5d 21h
Detected by Pingoru
Apr 22, 2025, 02:56 AM UTC

Affected components

Vendor Portal

Update timeline

  1. investigating Apr 22, 2025, 02:56 AM UTC

    We are currently investigating an issue where credit card payments are not processing correctly for Marketplace vendors, impacting their ability to subscribe or renew. Please reach out to your account manager for support in the interim.

  2. identified Apr 22, 2025, 04:06 AM UTC

    We have identified the issue with a third party provider and are actively working with them to resolve. For current customers with reoccurring payments, no further action is required from you at this stage. For new customers or those refreshing their payment details, please utilise direct debit and reach out to your account manager for further information as required.

  3. resolved Apr 28, 2025, 12:51 AM UTC

    This incident has been resolved.