FeedBlitz incident
Data center outage making FeedBlitz systems unavailable
FeedBlitz experienced a critical incident on July 31, 2024 affecting Email Marketing and RSS feeds and 1 more component, lasting 1h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 31, 2024, 01:15 PM UTC
A systemic connectivity issue at our primary data center have rendered much of FeedBlitz's systems, amongst others, unavailable. We are monitoring the situation and will institute appropriate recovery measures for mailings and feeds when the data centers are back online.
- monitoring Jul 31, 2024, 01:38 PM UTC
Data center connectivity has been restored and services are now available again. We apologize for the incident caused by a third party and any inconvenience caused. Our teams are now working through issues caused by the interruptions; mail generated may be delayed as backlogs are cleared.
- resolved Jul 31, 2024, 03:02 PM UTC
Our data center's outage was from ~9:09am to 9:31am US eastern. Access to all services have been restored; mail generated during the connectivity issues has been pushed out successfully. If an email you expected to be sent did not go out, contact FeedBlitz tech support after checking your list's dashboard to review the mailing's status, for instructions on how to resend it. Unfortunately, during the outage, email opens will not have been tracked, and missed opens cannot be recaptured. As a result, open rates for mailings this morning are likely somewhat under-reported. Subscribers may also have been unable to click through, however simply retrying the link will make it work.