FeedBlitz incident

Delayed mailings and slow app response

Minor Resolved View vendor source →

FeedBlitz experienced a minor incident on November 3, 2023 affecting Email Marketing and Management Portal, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2023, 12:52 PM UTC
Resolved
Nov 03, 2023, 05:52 PM UTC
Duration
5h
Detected by Pingoru
Nov 03, 2023, 12:52 PM UTC

Affected components

Email MarketingManagement Portal

Update timeline

  1. investigating Nov 03, 2023, 12:52 PM UTC

    We are currently investigating this issue.

  2. identified Nov 03, 2023, 03:31 PM UTC

    The issue has been identified and mailings are now catching up and the app availability is improved. We appreciate your patience as we work to get your mailings out.

  3. monitoring Nov 03, 2023, 04:38 PM UTC

    Most mailings that were delayed have now completed, the remaining mailings are finishing up. We are continuing to monitor the remaining mailings

  4. resolved Nov 03, 2023, 05:52 PM UTC

    All sluggish overnight mailings have completed. We apologize for the inconvenience and frustrations that mailing delays can cause, and are working hard on eliminating the issue in the future as job #1