FeedbackFruits incident

File uploads and conversions non-operational

Minor Resolved View vendor source →

FeedbackFruits experienced a minor incident on July 13, 2021 affecting Media and Media, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2021, 06:50 PM UTC
Resolved
Jul 13, 2021, 08:18 PM UTC
Duration
1h 27m
Detected by Pingoru
Jul 13, 2021, 06:50 PM UTC

Affected components

MediaMedia

Update timeline

  1. investigating Jul 13, 2021, 06:50 PM UTC

    We are currently experiencing issues with file uploads and conversions.

  2. identified Jul 13, 2021, 06:57 PM UTC

    Our supplier Transloadit is non-operational in the EU and US regions. We are awaiting updates from their team.

  3. monitoring Jul 13, 2021, 08:03 PM UTC

    Transloadit has deployed a fix, most uploads and conversions seem to work again.

  4. resolved Jul 13, 2021, 08:18 PM UTC

    This incident has been resolved.