FeedbackFruits incident

Reported issues with opening learning activities

Minor Resolved View vendor source →

FeedbackFruits experienced a minor incident on July 31, 2021 affecting API and API, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2021, 02:54 PM UTC
Resolved
Jul 31, 2021, 04:23 PM UTC
Duration
1h 29m
Detected by Pingoru
Jul 31, 2021, 02:54 PM UTC

Affected components

APIAPI

Update timeline

  1. investigating Jul 31, 2021, 02:54 PM UTC

    We are currently investigating this issue.

  2. identified Jul 31, 2021, 02:56 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jul 31, 2021, 03:00 PM UTC

    Customers in our EU region might see launches of learning activities (either on platform or through LMS) failing. We've identified the cause and are working on resolving the issue. The US region has recovered.

  4. identified Jul 31, 2021, 03:21 PM UTC

    We're making progress on recovery in EU and are expecting a new update in around 10 minutes.

  5. identified Jul 31, 2021, 03:31 PM UTC

    Recovery in EU is in its final stage, we're tracking progress and will report again in around 10 minutes.

  6. identified Jul 31, 2021, 03:42 PM UTC

    We're tracking progress of the recovery in EU and will report again in around 10 minutes.

  7. monitoring Jul 31, 2021, 03:53 PM UTC

    We're tracking progress of the recovery in EU and will report again in around 10 minutes.

  8. monitoring Jul 31, 2021, 04:05 PM UTC

    We're tracking progress of the recovery in EU and will post our next update in around 20 minutes.

  9. resolved Jul 31, 2021, 04:23 PM UTC

    EU has now also recovered. Users who see an error message are advised to try reloading the page and contact support if that doesn't resolve the issue.