FeedbackFruits incident

Database connection issues

Major Resolved View vendor source →

FeedbackFruits experienced a major incident on November 8, 2021 affecting API, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2021, 09:43 AM UTC
Resolved
Nov 08, 2021, 09:59 AM UTC
Duration
16m
Detected by Pingoru
Nov 08, 2021, 09:43 AM UTC

Affected components

API

Update timeline

  1. identified Nov 08, 2021, 09:43 AM UTC

    We are experiencing connection issues with our database in the EU region.

  2. monitoring Nov 08, 2021, 09:47 AM UTC

    We have restarted the database. Connections are picking up again.

  3. resolved Nov 08, 2021, 09:59 AM UTC

    We are seeing no further issues. We will keep on monitoring and investigating the cause of the issue.