FeedbackFruits experienced a major incident on March 8, 2022 affecting API and Media, lasting 53m. The incident has been resolved; the full update timeline is below.
Affected components
APIMedia
Update timeline
- identified Mar 08, 2022, 07:22 PM UTC
Because of unplanned maintenance of the AU cluster, the AU cluster has a new IP address. It can take a while before this change propagates, which might cause users in Australia to be unable to access the platform.
- monitoring Mar 08, 2022, 07:41 PM UTC
The DNS change should have propagated under regular TTL settings. Most users should be able to access FeedbackFruits AU again from Australia. We will continue to monitor the situation.
- resolved Mar 08, 2022, 08:16 PM UTC
This incident has been resolved.