FeedbackFruits incident

Starting new FeedbackFruits sessions may lead to errors

Minor Resolved View vendor source →

FeedbackFruits experienced a minor incident on November 2, 2022, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2022, 11:26 AM UTC
Resolved
Nov 02, 2022, 01:00 PM UTC
Duration
1h 33m
Detected by Pingoru
Nov 02, 2022, 11:26 AM UTC

Update timeline

  1. investigating Nov 02, 2022, 11:26 AM UTC

    We are currently investigating this issue.

  2. identified Nov 02, 2022, 11:45 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Nov 02, 2022, 12:17 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 02, 2022, 12:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 02, 2022, 01:00 PM UTC

    The fix as deployed on 12:19 UTC had the intended effect, monitoring shows no remaining issues around session starts. We'll follow up with a post mortem on this issue within 24h. We apologize for any disruptions caused to FeedbackFruits usage.