FeedbackFruits incident

Increased error rate caused by long running migration

Minor Resolved View vendor source →

FeedbackFruits experienced a minor incident on January 20, 2023 affecting API and API and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Jan 20, 2023, 02:57 PM UTC
Resolved
Jan 20, 2023, 06:05 PM UTC
Duration
3h 8m
Detected by Pingoru
Jan 20, 2023, 02:57 PM UTC

Affected components

APIAPIAPI

Update timeline

  1. identified Jan 20, 2023, 02:57 PM UTC

    A migration that is running as part of our product release is taking longer than expected.

  2. identified Jan 20, 2023, 03:09 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jan 20, 2023, 03:14 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Jan 20, 2023, 03:48 PM UTC

    We have identified the reason for the slow migration, which has meanwhile finished in Australia and the United States. We expect the migration to finish successfully in Europe within a few minutes too, which will resolve the issue.

  5. monitoring Jan 20, 2023, 03:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jan 20, 2023, 06:05 PM UTC

    This incident has been resolved.