FeedbackFruits incident

Issues uploading and displaying files in APAC region due to Microsoft outage

Major Resolved View vendor source →

FeedbackFruits experienced a major incident on August 30, 2023 affecting Media, lasting 5h 32m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2023, 01:25 PM UTC
Resolved
Aug 30, 2023, 06:58 PM UTC
Duration
5h 32m
Detected by Pingoru
Aug 30, 2023, 01:25 PM UTC

Affected components

Media

Update timeline

  1. investigating Aug 30, 2023, 01:25 PM UTC

    We are experiencing a partial outage of the media service in the APAC region, causing uploaded files to be unavailable throughout the platform.

  2. identified Aug 30, 2023, 01:26 PM UTC

    Our infrastructure provider Microsoft Azure is currently reporting an incident in the Australia East region. We are considering mitigation while awaiting a response from Microsoft. For more information, see https://azure.status.microsoft.

  3. identified Aug 30, 2023, 03:30 PM UTC

    Microsoft has indicated that they are recovering services after a power surge caused cooling systems to fail. We will keep monitoring the situation until our services have restored.

  4. resolved Aug 30, 2023, 06:58 PM UTC

    Availability of files in the APAC region is back to normal. We will continue to monitor the situation.