FeedbackFruits incident

Media requests failing

Major Resolved View vendor source →

FeedbackFruits experienced a major incident on February 21, 2025 affecting Media and Media and 1 more component, lasting 2d 16h. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2025, 04:00 PM UTC
Resolved
Feb 24, 2025, 08:54 AM UTC
Duration
2d 16h
Detected by Pingoru
Feb 21, 2025, 04:00 PM UTC

Affected components

MediaMediaMediaMedia

Update timeline

  1. identified Feb 24, 2025, 08:50 AM UTC

    We have detected an issue causing a high percentage of requests related to uploading, downloading and displaying of submissions and other multimedia files to fail.

  2. monitoring Feb 24, 2025, 08:51 AM UTC

    The issue was mitigated by releasing a fix. We are investigating the impact this issue has had.

  3. resolved Feb 24, 2025, 08:54 AM UTC

    This issue has been resolved.