FeedbackFruits experienced a minor incident on September 11, 2025 affecting API, lasting 1h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2025, 10:13 AM UTC
We are currently experiencing degraded performance in the FeedbackFruits web application for users in the EU region. The issue appears to be related to database performance, and our engineering team is actively investigating.
- identified Sep 11, 2025, 10:18 AM UTC
Our team has identified the root cause of the degraded performance affecting the FeedbackFruits web application in the EU region. Engineers are currently implementing a fix to restore full functionality.
- monitoring Sep 11, 2025, 10:48 AM UTC
A fix has been implemented, and we are currently monitoring system performance. Please note that the Automated Feedback feature remains affected while we continue to work on a full resolution.
- resolved Sep 11, 2025, 11:57 AM UTC
All services, including Automated Feedback, are now fully operational. The issue has been resolved, and system performance has returned to normal.