FAX.PLUS experienced a major incident on June 30, 2020 affecting Inbound Fax (North America) and Inbound Fax (Middle East & Africa) and 1 more component, lasting 1h 26m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Fax (North America)Inbound Fax (Middle East & Africa)Inbound Fax (Europe)Inbound Fax (APAC)Inbound Fax (Latin America)
Update timeline
- investigating Jun 30, 2020, 12:25 PM UTC
Our Engineering team has identified an issue for inbound faxes on some of our numbers.
- monitoring Jun 30, 2020, 12:30 PM UTC
Our Engineering team has implemented a fix to resolve the issue with inbound faxes. We'll continue monitoring the situation, and post an update as soon as the issue is fully resolved.
- resolved Jun 30, 2020, 01:51 PM UTC
Our Engineering team has resolved the issue with incoming faxes. Incoming faxes should now be operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience.